1. Introduction

Fundacion Contra Violencia Relacional ("FCVR", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We understand the sensitive nature of our work and take extra precautions to protect the confidentiality of those who reach out to us for help.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact form
• Request information about our services
• Make a donation
• Subscribe to our newsletter
• Participate in our programs or services

This information may include:

• Name
• Email address
• Phone number
• Message or inquiry details
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide you with information about our services
• To communicate with you about our programs and services
• To process donations and send acknowledgment receipts
• To improve our website and services
• To send periodic emails regarding our organization and services (with your consent)
• To comply with legal obligations
• To protect the safety and security of our clients and staff

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Staff training on confidentiality and data protection
• Bot protection using reCAPTCHA Enterprise to prevent spam and abuse

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Confidentiality for Service Users

For individuals seeking our support services related to domestic violence or relational abuse:

• All information shared with our counselors and staff is kept strictly confidential
• We will not share your information without your explicit consent, except where required by law
• You have the right to use our services anonymously
• Records are stored securely and access is restricted to authorized personnel only

6. Third-Party Services

We may use third-party services to help us operate our website and deliver our services, including:

• Google reCAPTCHA Enterprise: To protect our forms from spam and abuse. Google's privacy policy applies to data processed by reCAPTCHA.
• Payment Processors: To process donations securely. We do not store credit card information on our servers.
• Email Service Providers: To send communications and confirmations.

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can control cookie settings through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent at any time (where processing is based on consent)
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: